Track a parcel
Use the tracking link in your dispatch email or open your PayPal order history.
Track orderProduct question
Send the pet's approximate weight and your question so we can respond clearly.
Ask a questionSupport hours
Messages are reviewed Monday through Friday. Our reply target is within 2 business days. During holidays or high-volume periods, replies may take longer.
What to include
- Order number, if applicable
- Email address used at checkout
- A clear description of the issue
- Photos of the product and packaging for damage or defect reports
Customer support email: ciyuanmengweitian@outlook.com