Last updated: August 8, 2026
30-day request window
You may request a return within 30 calendar days of recorded delivery. Contact support before sending anything back. Items returned without prior instructions may be delayed or rejected by the receiving facility.
Return eligibility
The item should be in substantially original condition and include the product, accessories, and packaging. For hygiene reasons, products showing heavy use, contamination, intentional damage, or missing components may receive a reduced refund or be ineligible.
Damaged, defective, or incorrect items
Contact us promptly with your order number and clear photos or video of the item, packaging, and shipping label. We will review the evidence and provide the appropriate next step.
Return shipping
For a verified damaged, defective, or incorrect item, BathNest will provide resolution instructions. For preference-based returns, return shipping costs may be deducted from the refund unless otherwise agreed in writing.
Refund timing
Approved refunds are sent to the original payment method after the returned item is received and inspected, or after other agreed evidence is reviewed. Financial institutions may take additional business days to post the credit.
Cancellations
Cancellation requests are reviewed promptly. Orders that have already entered fulfillment or shipped may need to follow the return process.